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  • Cricket's Flex Bucket

    In case you need to know more about what Cricket's Flex Bucket is we've copied it from their website. If you ever need to roam or buy additional services, please read into on.

    Flex Bucket

    [-] What is the Cricket Flex Bucket?


    Flex Bucket is a way to buy mobile web storefront downloads, international calls & texts, nationwide roaming, text message purchases, long distance calls, games & apps, music tracks, and ringback tones. Your Flex Bucket will rollover from month-to-month, expiring one year after the date of purchase.




    [-] What can I buy with my Flex Bucket?


    You can purchase the following by redeeming your Flex Bucket funds:

    • U.S. Long Distance minutes at $0.08 per minute (except Alaska).

    • Directory Assistance calls at $1.00 per call.

    • Ringtones, games, graphics and other downloadabe content at various prices.

    • Calls to over 100 international countries. See a list of countries and rates.

    • Nationwide Roaming minutes at $0.25 per minute.

    • Mobile Web downloads and services.

    • Text Messaging campaign content or services. A text messaging campaign might offer daily horoscopes through SMS for $1.99 per month if you sent 'horoscope' to a five digit code (ex. 55551).


    Products and applications available for purchase and the prices charged for such products and applications are subject to change.




    [-] How do I check my Flex Bucket funds balance?


    You can check your Flex Bucket balance by...


    • Dialing *PAY from you Cricket phone or calling 1-800-CRICKET begin_of_the_skype_highlighting 1-800-CRICKET end_of_the_skype_highlighting.

    • Logging into My Account on mycricket.com or via your phone's mobile web.




    [-] How do I purchase Flex Bucket funds?


    There are four ways to purchase Flex Bucket funds:
    1. Dial *PAY (*729) from your Cricket phone and follow the prompts to pay by credit or debit card .
    2. Call 1-800-CRICKET begin_of_the_skype_highlighting 1-800-CRICKET end_of_the_skype_highlighting to pay by check or credit card.
    3. Visit an Authorized Payment Location to pay with cash. Be sure to bring your bill stub or account number for quick service.
    4. Log into My Account and click "Add New Features", call 1-800-CRICKET begin_of_the_skype_highlighting 1-800-CRICKET end_of_the_skype_highlighting or visit your local Cricket store to activate the monthly Flex Bucket feature. This feature will purchase $5.00 or $15.00 of Flex Bucket funds each month as part of your monthly service.




    [-] Once I have purchased Flex Bucket funds can I withdraw them later?


    No. Flex Bucket funds may not be withdrawn or refunded. Flex Bucket funds may only be used for mobile web storefront downloads, international calls & texts, nationwide roaming, text message purchases, long distance calls, games & apps, music tracks, and ringback tones.




    [+] How long do I have to use my Flex Bucket funds?
    Your Flex Bucket will rollover from month-to-month, expiring one year after the date of purchase.


    [+] Can I purchase recurring Flex Bucket funds as part of my monthly bill?
    Yes. Cricket customers can purchase $5.00 or $15.00 of Flex Bucket funds each month and it will be charged as part of your monthly service.
    To sign up for this monthly service you can log into My Account, click on the "Add New Features" link on the right-hand side, and select the monthly Flex Bucket amount that you desire.
    You can also add this feature by calling 1-800-CRICKET begin_of_the_skype_highlighting 1-800-CRICKET end_of_the_skype_highlighting to have a Customer Service representative assist you.


    [-] Can I use my Flex Bucket to pay my monthly Cricket bill?


    No. Your Flex Bucket can be used for mobile web storefront downloads, international calls & texts, nationwide roaming, text message purchases, long distance calls, games & apps, music tracks, and ringback tones.


    [-] Does my Flex Bucket rollover from month-to-month?


    Yes. Your Flex Bucket will rollover from month-to-month, expiring one year after the date of purchase.




    [-] How long after I have purchased Flex Bucket funds are they available for use?


    Flex Bucket funds should be available for use no later than 24 hours from the time of purchase. In many instances Flex Bucket funds will be available immediately after purchase.




    [-] I purchased Flex Bucket funds but I am unable to make long distance, international long distance or directory assistance calls.

    1. Check your number to make sure you are dialing correctly.
    2. Listen to the error message you are receiving and write this information down to that you can share it with a Customer Service representative.
    3. Contact Customer Service by calling 1-800-CRICKET begin_of_the_skype_highlighting 1-800-CRICKET end_of_the_skype_highlighting.



    [-] If I place a domestic/international long distance call and my Flex Bucket runs out, will my call be disconnected?


    Yes. Once your Flex Bucket is out of funds any long distance call will be disconnected. If this happens, dial *PAY or call 1-800-CRICKET begin_of_the_skype_highlighting 1-800-CRICKET end_of_the_skype_highlighting to purchase additional Flex Bucket funds.




    [-] If I transfer from monthly Cricket service to Cricket PayGo or vice versa, will I lose my Flex Bucket funds?


    Yes. All purchased Flex Bucket funds are non-transferable.




    [-] In order to download any ringtones do I need to purchase Flex Bucket funds?


    Yes. The only way to purchase ringtones is with Flex Bucket funds.


    [-] In order to make any calls outside of the US do I need to purchase Flex Bucket funds?


    Yes. The only way to make international calls (except Mexico) is to purchase Flex Bucket funds. Flex Bucket allows you to pay for international calls to over 100 countries.
    Alternatively, a Cricket customer can also use a calling card to dial internationally.


    [-] What is *Pay?


    Dialing *PAY allows you to pay for your monthly service and buy Flex Bucket funds via an automated service. *PAY also allows you to hear how many roaming or long distance minutes you have and what your Flex Bucket balance is.


    [-] What is the difference between feature add-ons and features purchased with Flex Bucket funds?


    The difference is how you pay for these services. Features or services that you “add-on” to your plan appear as a monthly recurring charge on your Cricket bill. Whereas with Flex Bucket, you simply purchase funds as needed.
    For example, if you have roaming minutes added to your plan each month as an add-on, and you use all of your roaming minutes, you would then have to purchase Flex Bucket funds in order to gain additional roaming minutes.
    All products available on the Cricket storefront require Flex Bucket funds to pay for them and may not be added to your monthly bill.




    [-] What premium or third-party services may I access using my FlexBucket?
    In addition to the roaming, ringtones, and data services provided by Cricket, you can access premium and other features and services provided by third parties to which Cricket extends billing privileges by allowing you to pay for such third party features and services using your FlexBucket.





    [-] I am not interested in being able to purchase premium or third-party services using my FlexBucket. Is there a way to restrict access and thereby prevent the third-party from decrementing my FlexBucket?


    You may restrict access to most premium and third-party services by simply not purchasing/establishing Flex Bucket services; or, if you already have Flex Bucket services, by not purchasing additional Flex Bucket services. Alternatively, if you subscribe to one of Cricket’s PAYGo service plans, you have the option to switch to a plan that requires use of your Flex Bucket to access premium services. These options are available to you at any time and at no additional cost.





    [-] Will I be notified if my Flex Bucket balance is running low?


    No. You can check your Flex Bucket balance anytime by...


    • Dialing *PAY from you Cricket phone or calling 1-800-CRICKET begin_of_the_skype_highlighting 1-800-CRICKET end_of_the_skype_highlighting.

    • Logging into My Account on mycricket.com or via your phone's mobile web.
    Please note that If you don't have enough funds to make a purchase, you will get a message during the transaction.


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