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  1. #1
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    My huawei ascend 2 suddenly wont turn on....please help.

    I've had this phone since Aug 1st and its been awesome...but today out of nowhere my huawei suddenly went nuts. It went blank so I turned it back on and it shows the Cricket Wireless logo screen after startup and just stays there. I cant do anything, I tried removing the battery and popping it back in and still it starts up and just stays at the Cricket Wireless logo screen . When I hit the lock/unlock button on top right the screen just goes black and wont come back on after I re click it. The light thats on the top of the phone which is normall green is now a white yellowish amber color.
    Could someone point me in the right direction? Thanks

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  3. #2
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    I'd take it in to a corp store and get a new one. Shoudnt do that.
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  4. #3
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    I got my phone online...would I be able to go to an authorized cricket dealer to get a replacement? Also whats the right procedure to get a replacement phone? I mean like the data thats in the phone etc...I really new to this so Im clueless...

  5. #4
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    Ok update...I left it at the Cricket wireless logo screen...and after a long while now its showing my Clock, and the Lock/unlock button on the screen...and on the top right its saying (No Service)....battery is showing 90%...does this happen often?

  6. #5
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    1 out of 1 members liked this post.

    If you got it online you'd have to go to a corp store.

    I'd probably try doing a factory rest on it since it is now booted up. See if the reset doesnt cure whatever issue. Menu >settings> privacy> factory reset.

    Haven't seen this one yet.
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  7. #6
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    2 out of 2 members liked this post.

    The Basics

    If the battery is too low, the screen remains off after you connect the charger to your phone, giving the impression that the battery is not being charged. In fact, the charging process has begun.

    To solve the problem, do the following:
    o Charge the battery for a while.

    o Remove the battery from your phone, and then connect the charger to your phone. After the screen turns on, reinstall the battery
    This is the solution. DO NOT take it to the corporate store, they will (should) simply follow these 2 steps.

  8. #7
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    Personally I would take it to the store, even if the reset does fix the problem. I'd say if it had a problem out of the box, I don't trust it, and I want a new one. That's just the way I am. If I get something and it isn't working right after I got it, I'll want a new one. Otherwise I'll keep worrying that it is going to have the problem again.

  9. #8
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    Quote Originally Posted by avenue View Post
    Personally I would take it to the store, even if the reset does fix the problem. I'd say if it had a problem out of the box, I don't trust it, and I want a new one. That's just the way I am. If I get something and it isn't working right after I got it, I'll want a new one. Otherwise I'll keep worrying that it is going to have the problem again.
    FYI, this will happen with all Ascend II as of now, the problem is the phone is charging, just not appearing to charge or turn on while plugged in.. This will only happen when you let the battery run down completely..

    If you swap out phones for this reason you are not helping yourself.

    What I would do is email Huawei and ask them to release a patch or something that will remedy the issue.

  10. #9
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    Quote Originally Posted by 154-4bdu114h View Post
    FYI, this will happen with all Ascend II as of now, the problem is the phone is charging, just not appearing to charge or turn on while plugged in.. This will only happen when you let the battery run down completely..

    If you swap out phones for this reason you are not helping yourself.

    What I would do is email Huawei and ask them to release a patch or something that will remedy the issue.
    Well, in that case, it doesn't seem like a big deal. Just to make sure I'm understanding this, when the battery runs all the way down, and you plug it in, it doesn't respond correctly. This will ONLY happen if the battery runs down all the way, correct?

    Thank you.

  11. #10
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    That is correct sir..

    Only if the phone shuts itself down. This is the first step, if the phone still does not work THEN you should visit the corporate store.

  12. #11
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    Quote Originally Posted by 154-4bdu114h View Post
    That is correct sir..

    Only if the phone shuts itself down. This is the first step, if the phone still does not work THEN you should visit the corporate store.
    Alright, I understand.

    Thanks again.

  13. #12
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    I tried doing the battery charge and then remove thing and it still didnt work...its still stuck at the black screen with Cricket wireless logo . I just spent 30mins on the phone with cricket technical service only for them to tell me to take it into the store. They said its a hardware problem...maybe an app is corrupted or something. My nearest corp store is closed now...so in the mean time is there anything I can try? whats the next step?

  14. #13
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    Quote Originally Posted by Ascended View Post
    I tried doing the battery charge and then remove thing and it still didnt work...its still stuck at the black screen with Cricket wireless logo . I just spent 30mins on the phone with cricket technical service only for them to tell me to take it into the store. They said its a hardware problem...maybe an app is corrupted or something. My nearest corp store is closed now...so in the mean time is there anything I can try? whats the next step?
    Google hard reset for m865 and try that.. id try for you but I'm afk at the moment

    Sent from my SCH-R915 using Tapatalk

  15. #14
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    This Worked!

    Quote Originally Posted by 154-4bdu114h View Post
    This is the solution. DO NOT take it to the corporate store, they will (should) simply follow these 2 steps.
    Thank you so very much for this tip, it worked (phew)!! The person at the Cricket Store said there is nothing I can do but buy a new phone, it would be more to try to fix this one. As a last resort I thought I'd see what I could find out online. I came across this thread and this solution worked for me. Thanks again, if you're ever in Portland, Or. look me up, I'll buy you lunch or something

  16. #15
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    Portland oregon in the house whats up from p-town

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