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  1. #1
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    Grandfatherd $40 plan vs $45 plan (Lost Picturemail)

    So i've been with cricket for 13 years in nashville TN. And i've loved the price of $40 with unlimited everyting on 3 Droids. However my wife's Milestone went out and I got her a Droid 3 and fully flashed it to Cricket. Here's the issue and keep in mind I have 3 lines.

    I called to ESN swap the Droid 1 with the Droid 3. Upon doing so the account refreshed and "Unlimited text/Picture mail" changed to "Unlimited text". So i called back and the lady refreshed all 3 accounts (even though i only told her the one) and now all 3 phone accounts were updated to unlimited text only. Now they want me to upgrade to the $45 dollar plan to get my picture mail back. Back in November of last year I upgraded my line to a Droid X and the same thing happened. However when i called back they adjusted it in the system. 4 calls later and 4 different people and still no picture mail.

    Someone please tell me that they have my phone entered wrong or do I have to upgrade plans after all these years?
    Best Reards,

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  3. #2
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    Is there anyone here that can change my phone in the Cricket system? I'd pay the $15 bucks.
    Thanks,

  4. #3
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    avenue's Avatar
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  5. #4
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    I purchased the Silver account but the links aren't specific enough for what i need to do. I need to change the model of my phone with the same ESN. I thought that in order to do that you have to swap my ESN to another phone then swap it back?

    ---------- Post added at 10:24 AM ---------- Previous post was at 10:00 AM ----------

    I have submitted an ESN change. I hope I provided sufficient enough notes.
    Best Regards,
    Last edited by tieman123; 01-09-2012 at 10:07 AM.

  6. #5
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    You guys are truly awesome! Thanks for the help!

  7. #6
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    Chris Rodriguez's Avatar
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    Note 3 / Galaxy S5



    Quote Originally Posted by tieman123 View Post
    You guys are truly awesome! Thanks for the help!
    Thank you for being a supporting member.
    Please check the forum and post there before PMing me. I have over 674 unread PMs due to the fact that they are issues which should have been addressed here.

    If you need to buy something from (Ebay), please use this LINK every time and support the forum!

  8. #7
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    Oh well it's still a no go. The phone was changed (Thanks Again!) in the system and it's been about 36 hours but the Picture Mail feature still doesn't show up on my account under phone features. Below are my features copied from the Cricket site and you can see Picture Mail is still missing. It should be listed something like "Unlimited Text Messaging-TXT/Picture Mail"
    Plan Cricket Unlimited (4M0)
    Features VMail,Call ID,Call Waiting,3 Way Bundle-4FF (I)
    Unlimited Anytime Minutes-TOL (I)
    Unlimited Long Distance-LD2 (I)
    Games and Apps DAT-DAX (I)
    Free Unlimited Directory Assistance-UDF (I)
    Regulatory Recovery-REC
    Call Forwarding-CF0
    Unlimited Text Messaging-TXT
    Free WAP-WP0
    Nationwide Coverage-RUN
    Funds $0.00
    Phone SAMSUNG R560


    Can someone tell me what I need to do if anything to get Picture Mail back on my account? Should I try and different phone type?

  9. #8
    Jumpmaster
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    Chris Rodriguez's Avatar
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    Customer Since
    Sept 2010
    Location
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    Phone
    Note 3 / Galaxy S5



    Quote Originally Posted by tieman123 View Post
    Oh well it's still a no go. The phone was changed (Thanks Again!) in the system and it's been about 36 hours but the Picture Mail feature still doesn't show up on my account under phone features. Below are my features copied from the Cricket site and you can see Picture Mail is still missing. It should be listed something like "Unlimited Text Messaging-TXT/Picture Mail"
    Plan Cricket Unlimited (4M0)
    Features VMail,Call ID,Call Waiting,3 Way Bundle-4FF (I)
    Unlimited Anytime Minutes-TOL (I)
    Unlimited Long Distance-LD2 (I)
    Games and Apps DAT-DAX (I)
    Free Unlimited Directory Assistance-UDF (I)
    Regulatory Recovery-REC
    Call Forwarding-CF0
    Unlimited Text Messaging-TXT
    Free WAP-WP0
    Nationwide Coverage-RUN
    Funds $0.00
    Phone SAMSUNG R560


    Can someone tell me what I need to do if anything to get Picture Mail back on my account? Should I try and different phone type?
    Let's try the method you first talked about. Contact me on live chat please.
    Please check the forum and post there before PMing me. I have over 674 unread PMs due to the fact that they are issues which should have been addressed here.

    If you need to buy something from (Ebay), please use this LINK every time and support the forum!

  10. #9
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    Will do. I'll keep my laptop up and monitor for you to come online. Thanks again!

  11. #10
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    That did it, now picture mail is working again on my phones! Outstanding work!

 

 

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