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  1. #1
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    My Screen is not working

    Hi there . I am a newbie and I am having a problem with my Huawei m860 screen. Last night I went out to dinner and my phone died at this time. When I got back to my car I plugged it in and turned it on like normal. Except after it booted up and my home screen came up I went to swip it to unlock it and my screen would not react . My main buttons on the bottom work (end , send ,curser, volume , power button) . I tried to hard reset it by doing the the volume+ send and power and set it back to factory setting and that did not help. Is there anything I can do ?
    Last edited by Chris Rodriguez; 05-23-2011 at 12:22 PM.

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  3. #2
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    Welcome to the forum!

    So you were able to successfully perform the reset, but it didn't help at all? There might be a problem with the digitizer. Did any part of the phone come in contact with moisture? If purchased form Cricket there should be factory warranty remaining I believe.
    Please check the forum and post there before PMing me. I have over 674 unread PMs due to the fact that they are issues which should have been addressed here.

    If you need to buy something from (Ebay), please use this LINK every time and support the forum!

  4. #3
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    Yes I did do the reset and no it did not help. I want to say no it did not get wet but I left the table and there were lots of ppl around . I did not get it from cricket store is there still away the warranty could apply to me ? Also I feel something move around in side the phone when I turn it side ways could this be a part of the problem ?

  5. #4
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    Hopefully more people would chime in, but without knowing anymore I would visit a Cricket corporate store about the problem.

    Next, if they can't help you in any way, I'd attempt to see what is loose inside. Last thing would be to sell it for parts on Craigslist or eBay.

    Like I said, we probably shouldn't take it to the extreme yet.
    Please check the forum and post there before PMing me. I have over 674 unread PMs due to the fact that they are issues which should have been addressed here.

    If you need to buy something from (Ebay), please use this LINK every time and support the forum!

  6. #5
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    Ok thank you . Hopefully more ppl will have answers

  7. #6
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    Quote Originally Posted by leilacuevas View Post
    Ok thank you . Hopefully more ppl will have answers
    Do you think the phone could have been dropped when you walked away from the table?

    I don't think something would get loose inside on its own. So, if it has been dropped, I don't think Huawei would fix it. I think you would have needed to have insurance on the phone.

    If nobody else has answers for you it might be best to do what was mentioned above and sell the phone for parts. You can either pick up another used Huawei, or pick one up new online for about $100. Remember, if you purchase the Huawei Ascend new online you can get $50 off another phone. If you want to wait the Samsung Indulge and Huawei X5 should be coming soon.

    Sorry I couldn't help further.

    -Avenue

  8. #7
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    Quote Originally Posted by leilacuevas View Post
    Yes I did do the reset and no it did not help. I want to say no it did not get wet but I left the table and there were lots of ppl around . I did not get it from cricket store is there still away the warranty could apply to me ? Also I feel something move around in side the phone when I turn it side ways could this be a part of the problem ?
    So with the reset, your screen is blank out or has picture but doesn't react?????

    Sent from my DROIDX using Tapatalk

  9. #8
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    I just picked one of these up and the bottom of the home screen where the 5 icons (phone, contacts, messages, etc) is won't respond to touch. The rest of the screen is fine and that part works when not in home screen.

    Sorry for hijack just didn't see reason to start another screen thread.

    Just did restore and now the entire screen doesn't react well. Have to push/hold to get it to respond I'm wondering if something is wrong with the install (virus or something) because a restore made things worse and I've never seen that happen before

    Swyped from my Cricket Droid os 2.3.4 using Tapatalk
    Last edited by whitefiretiger; 07-07-2011 at 03:50 AM.

 

 

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