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Results 1 to 11 of 11
  1. #1
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    salas's Avatar
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    Insurance problems

    My mercs screen broke on feb 14, 2012 "hurt so much i remember the date" so touchscreen is a no go i bought insurance just in case and well now is the case.. i called cricket because ALL houston stores where sold out. They said yeah theyl replace the phone for 125$ i was shocked and said id call another day so i can scoop up money. 2Days later i called and was told i didnt have insurance anymore! I was like "how did this happened?" Thinking the person has made a mistake i hung up and called again.. same problem.. what should i do? Please help. I bought it on the last friday of december 2011

    Sent from my M860 using Tapatalk

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  3. #2
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    avenue's Avatar
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    Has the insurance been appearing on your bill? If it never appeared on the bill, maybe the representative never added it on when you purchased the phone.

  4. #3
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    I cant find a bill and plus the store was about to give me a replacement until they checked, they where out of stock

    Sent from my M860 using Tapatalk

  5. #4
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    Quote Originally Posted by salas View Post
    I cant find a bill and plus the store was about to give me a replacement until they checked, they where out of stock

    Sent from my M860 using Tapatalk
    You should be able to check your bill online.

    When they get some in, maybe you can try again. I don't know what else to tell you if it isn't appearing on your account I don't think there is anything you can do, unless you have proof that it was added on and was taken off without your permission.

  6. #5
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    Woof's Avatar
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    Quote Originally Posted by salas View Post
    I cant find a bill and plus the store was about to give me a replacement until they checked, they where out of stock

    Sent from my M860 using Tapatalk
    PM me your number and I'll look at your acct to see if you ever had insurance.
    ** Don't PM if you need something. I will NOT respond**
    Start a thread and let the whole forum benefit form your questions and the answers we provide.

    Supporting members get free ESN changes, along with more PMs, better signatures/avatars, and more!

  7. #6
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    Quote Originally Posted by avenue View Post
    You should be able to check your bill online.

    When they get some in, maybe you can try again. I don't know what else to tell you if it isn't appearing on your account I don't think there is anything you can do, unless you have proof that it was added on and was taken off without your permission.
    Yeah ima hit up a corprate store down my street later and check whats up..
    But thanx for your help/info, ima look for a bill

    Sent from my M860 using Tapatalk

  8. #7
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    Quote Originally Posted by Woof View Post
    PM me your number and I'll look at your acct to see if you ever had insurance.
    and your aid of course
    ** Don't PM if you need something. I will NOT respond**
    Start a thread and let the whole forum benefit form your questions and the answers we provide.

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  9. #8
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    Quote Originally Posted by Woof View Post
    and your aid of course
    Aid?

    Sent from my M860 using Tapatalk

  10. #9
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    Woof's Avatar
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    Quote Originally Posted by salas View Post
    Aid?

    Sent from my M860 using Tapatalk
    Authorization ID, commonly called a pin number or password. 4-6 digit number. Can't view your account w/o it.
    ** Don't PM if you need something. I will NOT respond**
    Start a thread and let the whole forum benefit form your questions and the answers we provide.

    Supporting members get free ESN changes, along with more PMs, better signatures/avatars, and more!

  11. #10
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    Sport's Avatar
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    ...Did I read that first post right?? I'm paying something like $9/month for insurance and they are still going to charge me 1/2 the original cost of the phone,if I need to use it?

  12. #11
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    GALAXY S4 MODIFIED



    Quote Originally Posted by Sport View Post
    ...Did I read that first post right?? I'm paying something like $9/month for insurance and they are still going to charge me 1/2 the original cost of the phone,if I need to use it?
    My insurance is 5 your getting screwed

    Sent from my M886 using Tapatalk

 

 

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