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  1. #1
    Junior Member
    Points: 114, Level: 2
    Overall activity: 4.0%

    Reputation 10
    Join Date
    Aug 2014

    No Service in Previously Covered Area

    Cricketís NEW NETWORK:
    Its so frustrating to have a phone and service that worked great when you first got it and now no longer works. I have taken out the battery, sim card, and did a factory reset. Nothing has helped.
    I contacted tech support and they had to create a case to send it higher up. When I check on my status the people were so rude (not the first person who tried helping me). I went to local corporate office and the associate was trying her best to fix my phone too. She looked at the SIM card and not issues. She did a follow up with Tech Support and they informed her that should be calling me on Monday, maybe. Thatís if they have a resolution.
    When you look at my phone is says I have full service but yet I can't make calls, send text, or connect to interment. If it does work, its only for a short time. I've looked at the coverage map and it shows that I'm in a good area. I would hate to have to switch to another carrier and possibly have to buy another phone.

    Is Anyone else having the same issue? Have they resolved it?

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  3. #2
    Senior Member
    Points: 21,620, Level: 92
    Overall activity: 46.0%
    indica's Avatar
    Reputation 63
    Join Date
    Nov 2011
    Customer Since
    jan 2011
    chicago, IL
    samsung Chrono

    there were a few customers effected like this. resolution could take up to 3 days glad they followed up on the technical request.



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