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Results 1 to 7 of 7
  1. #1
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    Smile in case you were wondering about CS call limitations

    Here are the current call center restrictions on how many times a customer can call care:

    Voice Customer: 8 times in 35 days
    Paygo Customer: 6 times in 35 days
    Grey Paygo Customer: 10 times in 35 days


    If we knew what it was we were doing, it would not be called research, would it?

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  3. #2
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    Which is pretty generous IMO. Why the hell you would need to call CS 8 times in a month is beyond me.
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  4. #3
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    Agree

    I had CS hang up on me a few times, wonder if that counts towards those numbers.
    If we knew what it was we were doing, it would not be called research, would it?

  5. #4
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    I am moving this thread to the General Discussion forum because the Cricket News that is automatically posted will make this thread hard to find.

    Quote Originally Posted by Woof View Post
    Which is pretty generous IMO. Why the hell you would need to call CS 8 times in a month is beyond me.
    If they would fix the problem in one call, I would agree with you. The problem is, a lot of the time they don't resolve the matter in just one call, and then they promise the customer a call back, which doesn't always happen. We just saw an example of this in another thread recently.

    Quote Originally Posted by dina View Post
    Agree

    I had CS hang up on me a few times, wonder if that counts towards those numbers.
    Yeah, they've hung up on me too. I'm glad I don't need to call customer service often.

    Thank you for posting this!

    Do you know what "Grey PAYGo Customer" means? Is it possible that's the nationwide PAYGo where there aren't any corporate stores?

  6. #5
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    Grey Paygo is the nationwide paygo stuff
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  7. #6
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    wow im wondering if hang ups count too
    i probably burnt up most of mine this morning due to some bs with a rep having ne clue

  8. #7
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    Quote Originally Posted by Woof View Post
    Grey Paygo is the nationwide paygo stuff
    Alright, thank you.

    It's nice to see Cricket gave them more CS time due to lack of full service Cricket stores.

 

 

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