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  1. #1
    Junior Member
    Points: 247, Level: 4
    Overall activity: 0%

    Reputation 12
    Join Date
    Jul 2014
    Customer Since
    Feb 2014
    New York

    Cricket Replacement Phone Policy

    Just an fyi....I have a Group plan with the 3 lines. I went to purchase a replacement phone using my main number and when I looked in my cart I was issued a $20 credit. I had the replacement phone and the $40 Basic plan in my cart, along with the $20 credit (due to a 3 Line plan). After I made the purchase, the $20 credit showed up immediately on my group plan Amount Due Overview screen.

    Just out of curiousity, I set up another purchase of a replacement phone using one of my other numbers in my group plan and there was no credit shown in my cart. It appears to show up only when using the main number on the group plan.

    Question - does anyone know if there is a limit on the number of replacement phones you can order for an existing line?

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  3. #2
    Senior Member
    Points: 21,620, Level: 92
    Overall activity: 46.0%
    indica's Avatar
    Reputation 63
    Join Date
    Nov 2011
    Customer Since
    jan 2011
    chicago, IL
    samsung Chrono

    i think you got the credit towards the amount due on your third line when you added it. instead of $40 for the service you paid $20 and it listed the $20 credit for service



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