Prepaid fees can be a little confusing sometimes; mostly because not every carrier charges the same ones. In fact, a few carriers add fees to the advertised price. AT&T’s Cricket Wireless is one of the MVNOs which doesn’t actually include fees in its advertised price and, unfortunately, it looks like some of those fees
will soon be increasing


.
According to the company, it will be adding on a new fee for transactions carried out in Cricket Wireless stores, and will be increasing a couple other fees. Here are the changes:

  • In-Store Customer Assistance Fee – $3 (new) – This fee will be charged when customers pay their monthly bills at a Cricket Wireless store or authorized dealer.
  • Phone Bill Pay Fee – $3 (lowered from $5) – This fee is charged if you call customer service to pay your monthly bill over the phone.
  • Multi-line Bridge Pay Fee – $10 (previously $5) – This fee is charged if you have to split up your payment into two smaller payments. The single-line bridge pay fee is still $5. When you do a bridge pay option, you pay half plus the fee, then pay the remainder within 7 days.
  • Multi-line Reactivation Fee – $10 (previously $5) – Previously called a late fee, this will be charged when you are between 2 and 29 days late on your monthly payment. For multi-line accounts only.

The following fees are also charged by Cricket Wireless. These fees have undergone no changes:

  • In-Store Activation Fee – $25 – This fee is charged when you activate a device in store; does not include SIM card. Online activations are free.
  • In-store Device Upgrade Fee – $25 – This fee is charged when you purchase and upgrade to a new device. Online upgrades have no fee.
  • Reactivation Fee – $15 – Previously called a late fee, this will be charged when you are between 30*and 59 days late on your monthly payment. After 60 days, the account is cancelled and the number is lost.
  • Non-Compliant Return Fee – $25 – This fee is charged with device returns are damaged or missing packaging
  • Phone Number Change – $15 – This fee is charged when current customers change their number.

Many of these fees are only charged in stores, and I think the idea is that it costs money to have associates there handling your money. However, personally I find it a little insulting to have to pay extra to give a company my money.
It should be noted that Cricket is definitely not the only company to charge fees for doing things in-store and its parent company AT&T already does the same.*I’m not sure if the goal of changing these fees was to get people to stop going into Cricket Wireless stores, but I suspect that’s what is going to happen.
So, in the future, if you’re interested in Cricket Wireless, I recommend that you skip the store entirely and simply use the Cricket Wireless website.
The post
Cricket Wireless Adds, Increases Fees


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